Shareholder Support

Receiving the Income Report CPFE3 Shares

Banco do Brasil is responsible for sending the Income Reports (“IR”) to all shareholders (Bookkeeper and B3-brokerage companies), provided that they have a valid email address registered in the Banco do Brasil or B3 (stock exchange) system. The IR will be sent until the last business day of February of the current year, through the sender diope.informes@bb.com.br. If you can't find your email in your inbox, check your spam. If the investor has Loan or Lease positions, the information can be obtained through the CEI portal, or directly at the respective Brokerage firm.

*The Income Report will not be sent via Post Office.

Duplicate

If the investor is a BB account holder, a duplicate of the document can be obtained through the BB Self-Service on the Internet, accessing the bb.com.br, button "Acesse sua Conta". After logging in, informing the agency, account and 8-digit password, access the Services Menu > Income Tax > Asset Register Report. Not being a BB account holder, a duplicate document can be obtained through the Income Report Website: https://acesso.bb.com.br/v2/login-ir-inv.

Also, the duplicate can be printed in person at one of the Banco do Brasil branches.

Unreceived Income Report

It is possible that the IR was not generated automatically, in the event of a mismatch in ownership in B3's CEI system. In this case, ask the brokerage firm to verify its ownership in the system and, if there is a discrepancy, the shareholder must forward a copy of the CEI, CPF, RG and proof of residence extract to the email diope.informes@bb.com.br, requesting the analysis for bonding and generation of the Income Report, for the purposes of IR current base year.

Shareholders are reminded of the importance of updating their registration data, so that the payment of dividends can be effected. Find below the necessary procedures for those included in this case:

• Shareholders with shares deposited with Banco do Brasil: these shareholders should go to a branch of such bank, in order to update the registration, to sign the receipt option term (“termo de opção de recebimento”), which indicates the bank, the current account and the bank branch for depositing the credits, and will acknowledge the conditions of the type of credit involved (DOC/TED/CASH). They should also take to the bank the following original documents: ID card (RG), individual taxpayer’s ID (CPF) and proof of residence, income and bank account and, if applicable, the document evidencing the unblocking of shares;
• Shareholders with shares deposited with CBLC: these shareholders should request their registration update directly from the custodial agent with whom they normally operate and also update their registration at Banco do Brasil.