Terms and Conditions

Agreement between the user and CPFL Energia

The CPFL Energia website/app consists of several pages and is operated by CPFL Energia.

The CPFL Energia website/app is offered to all users, conditioned on their acceptance of these Terms of Use and the Privacy Policy in their entirety. The use of the CPFL Energia website/app must always be in accordance with all the terms, circumstances and observations established here.

Alteration of these terms of use

CPFL Energia reserves the right to alter at any time these Terms of Use, as well as the circumstances, observations and content of the CPFL Energia website/app.

Links to third-party websites

The CPFL Energia website may contain links to other websites, which are only accessed through a physical action by the user. The referenced websites are not under the domain or control of CPFL Energia and hence CPFL Energia is not responsible for their content, including invalid URLs or any changes in content or updates to a site referenced by these links. CPFL Energia is not responsible for the transmission of forms published from any linked site. CPFL Energia is providing this information only as a matter of convenience and does not indicate any endorsement by CPFL Energia to its operators nor does it agree with the information provided.

Improper or illegal use

As a condition for using the CPFL Energia website/app, the user undertakes to not use the CPFL Energia website/app for all and any purposes that are immoral, illegal or prohibited by these Terms of Use. Users must not use the CPFL Energia website/app in any way that could affect to any degree, disable or damage the CPFL Energia website/app or interfere with the use of other users of the CPFL Energia website/app. Users must not obtain, or try to obtain, restricted materials or information that are unintentionally available or provided through unauthorized third parties.

If any improper use of the CPFL Energia website/app is detected, CPFL Energia reserves the right to remove the user's access to the respective platform without prejudice to other appropriate actions in accordance with law.

Use of communication services

The CPFL Energia website/app may provide newsletter publication services, chat rooms, news groups, forums, communities, personal pages, calendars, and/or other communication facilities designed to allow users to communicate with the public in general or a specific group. The user agrees to use the communication services only to send and receive messages and materials that are appropriate and related to the services in this website/app. When using a communication service in this website/app, users should not:

Defame, abuse, threaten or otherwise violate the legal rights (such as privacy and publication rights) of others;
Publish, post, upload, distribute or disseminate inappropriate, profane, obscene, indecent or illegal topics, names, materials or information;
Upload files that contain software or any other material protected by intellectual property rights or copyright laws, unless they have express control rights or all the required consents;
Upload virus-infected files, corrupted files or similar software or programs that could damage the computers of other users;
Advertise or offer to sell or buy goods or services for any business purpose, unless such communication service is specifically and expressly permitted by the administrator of the portal;
Organize or forward to others tests, contests, pyramid schemes, chain letters or any message characterized as spam;
Download files posted by another user of this service knowing that their content cannot be legally distributed in that manner;
Falsify or suppress all legal notices or other credits of the author, or designations or trademarks of the origin or source of the software or any other material contained in a file;
Restrict or impede any user from using and accessing the services in this website/app;
Violate the code of ethical conduct or other codes that may apply to any service on this website/app.
Collect any information about another person including, but not limited to, email addresses, name, etc., without their prior consent;
Violate all or any of applicable laws or regulations, including those specified in these Terms of Use and the Privacy Policy;

CPFL Energia reserves the right to review the materials posted on this communication service and remove all that it considers inappropriate. CPFL Energia reserves the right to restrict, at any time, the access of any user to some or all of the communication services on this website for any reason it deems relevant.

Never provide your personally identifiable information from this communication service to third parties.

Materials published on CPFL Energia's portals and online environments may be subject to restrictions on use, reproduction and/or dissemination. Users are responsible for complying with such restrictions if they download them.

Materials provided to CPFL Energia or posted on the CPFL Energia website

CPFL Energia neither claims possession nor ownership of materials provided to CPFL Energia, uploads that are not in compliance with CPFL Energia or any of the associated services. However, by posting, providing or submitting information, the user will be granting CPFL Energia and its affiliated companies the permissions necessary for using this information in the form in which it was provided to this website/app, without limitation to the following rights: copying, distribution, transmission, reproduction, editing, translation and reformatting of the information provided; and to publish their name in relation to such information.

No compensation will be paid for the use of user data. CPFL Energia reserves the right to not present or use all the data provided by users.

By posting, providing or submitting their data, users authorize CPFL Energia to control the rights granted to them, in accordance with law, about their registration data, and to act on it as permitted by law.

Responsibilities

The information, software, products and services included or provided on the CPFL Energia website/app may include incorrect information or typographical errors. Changes are made periodically to this information. CPFL Energia and/or its vendors may make improvements and/or changes to the CPFL Energia website/app at any time they deem necessary in order to improve user experience on the CPFL Energia website/app.

CPFL Energia and/or its vendors shall under no circumstances be held liable for any direct damages, indirect, punitive, accidental, special, consequential damages, losses, lost profits or any damages for the loss of use, data or profits, that are justified by any connection failure or by the performance of the website/app.

Limitation of terms of access

CPFL Energia reserves the right to restrict any user from accessing the CPFL Energia website/app and to services related to any part of the portal whenever it deems necessary. Use of the CPFL Energia website/app is not authorized in any jurisdiction where these terms have no legal effect. Unless otherwise specified, this agreement constitutes a complete agreement between the user and CPFL Energia.

CPFL Energia archives all communications between CPFL Energia and its clients for a period of five (5) years regardless of how such communications were received, whether electronically, orally or in writing. The communication must be made only between the user and CPFL Energia. A printed version of this agreement and all the observations in the electronic form will be admissible in legal or administrative proceedings based on or related to this agreement.

Trademarks

The actual names of companies and products mentioned on this site are the trademarks of their respective owners.

All the rights granted expressly or otherwise on this site are reserved.